Warehouse Customer Administrator
Controlled Environments Company (CEC) is a single source supplier and solutions provider to customers operating in critically clean and controlled environments. We are currently recruiting for a Warehouse Customer Administrator, to join our busy team located in Dublin 15.
Responsibilities:
- Deal with customer enquiries by phone and email.
- Develop good business relationships with new and existing customers.
- Deliver first class customer service.
- Liaise effectively with internal team members to complete tasks and distribute information.
- Increase customer satisfaction by solving problems and identifying improvement areas.
- Perform various actions, reporting, and input of information on SAP and various other operating systems as required.
- Compile and manage the regular communication of various reports to customers.
- Take part in various stock, or goods in/ goods out, related activities.
Skills and Experience
- At least 2-3 years’ experience in a similar role.
- Ability to identify customer needs and provide high level of customer service.
- Confidence to discuss the benefits and features of products.
- Good communication, organisational and administration skills.
- Flexible and Pro-active attitude.
- Ability to embrace new ideas / initiatives when they arise.
- Experience of SAP or similar ERP system.
- Strong Microsoft office skills such as Outlook, Excel, PowerPoint, Word.