Warehouse & Logistics Planner Job Profile
Controlled Environments Company (CEC) is a single source supplier and solutions provider to customers operating in critically clean and controlled environments. We are currently recruiting for a Customer Support & Logistics Planner, to work at our office in Dublin 15. The successful candidate will play a critical role in maintaining service level and providing support to important domestic and international customers.
Responsibilities
- Manage stock levels across multiple warehouses ensuring correct inventory mix to support picking activities
- Oversee customer orders and internal stock requests, allocating stock and releasing orders for picking
- Coordinate with external partners and internal team members to schedule deliveries in the most efficient and cost-effective manner
- Develop good business relationships with internal colleagues, customers, and suppliers.
- Support internal and external client facing colleagues to ensure the highest level of customer service is delivered to our customers.
- Stay up to date with product knowledge, internal systems training, and customer specific processes.
- Recognise, document, and escalate customer issues or trends following appropriate communication and escalation channels where required.
- Track and coordinate shipments (incoming & outgoing) to ensure stock is delivered to the correct locations.
- Manage lead times and communicate effectively with customers and internal stakeholders.
- Support inventory management & cycle counting activities.
- Process delivery dockets, GRNs, and other warehouse documents to ensure they are scanned and saved on our ERP system
- Coordinate with team on production orders and special orders requiring kitting or assembly.
- Provide Weekly & Monthly reporting, planning schedules, etc. as required.
Skills & Experience
- Experience working in a similar role and/or industry.
- Passion for delivering first class customer service to customers.
- Experience working with multinational organisations would be preferred.
- Ability to identify customer needs and ensure customer satisfaction with every enquiry.
- Good time management skills
- Good communication, organisational and administration skills.
- Ability to prioritize and multitask
- Flexible and Pro-active attitude.
- Ability to identify problems before they arise and the initiative to come up with solutions.
- Experience working with Microsoft Office package such as Outlook, Word, Excel.
- Previous experience using an ERP system e.g., SAP would be beneficial.