Support Administrator Job Profile
Controlled Environments Company (CEC) is a single source supplier and solutions provider to customers operating in critically clean and controlled environments. We are currently recruiting for a Support Administrator, to work at our Kildare location. The successful candidate will play a critical role in maintaining service level and providing support to important domestic and international customers.
Responsibilities:
- Document and distribute weekly reports, rollups and KPIs
- Accurately enter data gathered by the program
- Interpret data and make it presentable
- Manage several different IT systems to support the on-site program
- Support Project Manager to ensure high level of customer service
- Liaise with the program manager daily
- Retain flexibility to react to ever changing customer requirements
- Recognise, document, and escalate project issues or trends
- Deal with customer enquiries by phone, email and in person
- Deliver first class customer service at all times
- Assist with training co-ordination for new hires
Skills and Experience
- At least 2-3 years’ experience in a similar role
- Excellent communication, organisational and administration skills
- Strong IT/systems experience
- Experience working with Microsoft Office package such as Outlook, Word, Excel
- Previous experience using Power BI or similar package of benefit
- Confidence to discuss the project specifications with customer
- Flexible and Pro-active attitude
- Ability to embrace new ideas / initiatives when they arise
- Ability to work under pressure in a fast-paced environment
- Ability to multitask, prioritise and manage time efficiently
- Must possess a very high attention to detail