On-site Customer Support - Job Profile
Controlled Environments Company (CEC) is a single source supplier and solutions provider to customers operating in critically clean and controlled environments. We are currently recruiting for an On-site Customer Support specialist to work closely with account management and cross functional teams within the organisation to help in the provision of on-site services, product distribution, problem solving solutions, technical support, and to maximise business opportunities for both CEC and the end-customer.
Responsibilities:
- Delivery of products to various locations around client site
- Goods Receiving to include checking, counting, and put-away of stock
- Picking and packing customer orders to agreed timeframes and order turnaround times
- Management of stock levels around site to ensure required levels are maintained
- Stock checks and cycle counting of products in warehouse with pro-active approach to maintaining stock accuracy
- Work with a computerised WMS and other systems
- Proactive approach to identify both problems and solutions
- Support of project roll out, on-going objectives, and critical customer requirements
- Flexibility to perform other duties as required
- Use of company vehicles and forklift
- Manage project deliverables and tasks to completion within specified timeframes
- Troubleshooting and fix of hardware where trained and appropriate
- Perform manual repairs when necessary, in line with procedure and guidance
- Install and movement of equipment as required
- Work with a series of computerised systems
Skills and Experience Required:
- Flexible, reliable, hardworking with a positive attitude and strong work ethic
- Can use own initiative and comfortable working in a fast-paced environment
- Ability to identify customer needs, sales opportunities, and passionate about providing a high level of customer service
- Strong technical ability
- Excellent attention to detail and accuracy
- Problem solving aptitude
- Full Irish driver’s licence desirable
- Forklift experience desirable
- Prior experience using stock control systems such as SAP, or similar systems
- Cleanroom experience is desirable, but not essential
- Strong interpersonal and communication skills
- Tech-savvy / Mechanically minded individual with experience troubleshooting software and hardware issues a distinct advantage
- 2-3 years’ experience in a similar role preferred