On-site Customer Support

Longford, Ireland

On-site Customer Support - Job Profile

Controlled Environments Company (CEC) is a single source supplier and solutions provider to customers operating in critically clean and controlled environments. We are looking for an On-site Customer Support specialist to work closely with account management and cross functional teams within the organisation to help in the provision of on-site services, product distribution, problem solving solutions, technical support, and to maximise business opportunities for both CEC and the end-customer.

Responsibilities:

  • Delivery of products to various locations around client site
  • Goods Receiving to include checking, counting, and put-away of stock
  • Picking and packing customer orders to agreed timeframes and order turnaround times
  • Management of stock levels around site to ensure required levels are maintained
  • Stock checks and cycle counting of products in warehouse with pro-active approach to maintaining stock accuracy
  • Work with a computerised WMS and other systems
  • Proactive approach to identify both problems and solutions
  • Support of project roll out, on-going objectives, and critical customer requirements
  • Flexibility to perform other duties as required
  • Use of company vehicles and forklift
  • Manage project deliverables and tasks to completion within specified timeframes
  • Troubleshooting and fix of hardware where trained and appropriate
  • Perform manual repairs when necessary, in line with procedure and guidance
  • Install and movement of equipment as required
  • Work with a series of computerised systems

Skills and Experience Required:

  • Flexible, reliable, hardworking with a positive attitude and strong work ethic
  • Ability to use own initiative and work in a fast-paced environment
  • Ability to identify customer needs and passionate about providing a high level of customer service
  • Strong technical ability
  • Excellent attention to detail and accuracy
  • Problem solving aptitude
  • Full Irish driver’s licence desirable
  • Forklift experience desirable
  • Prior experience using stock control systems such as SAP, or similar systems
  • Cleanroom experience is desirable, but not essential
  • Strong interpersonal and communication skills
  • Tech-savvy / Mechanically minded individual with experience troubleshooting software and hardware issues a distinct advantage
  • 2-3 years’ experience in a similar role preferred



On-site Customer Support

Job description

On-site Customer Support

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