External Customer Support – Kilkenny / Tipperary
Controlled Environments Company (CEC) is a single source supplier and solutions provider to customers operating in critically clean and controlled environments. We are looking for a suitable candidate to manage weekly accounts requirements in the Kilkenny / South Tipperary area.
Key Responsibilities
- Service an allocation of CEC customers in the area
- Visit customers on a weekly basis to carry out the Kanban count and put away as well as look after other opportunities on site.
- Provide cover for other customer support colleagues, and cross train on accounts.
- Work with external sales representatives on other opportunities being pursued.
- Build good professional relationships with the customers, whilst carrying out a first-class customer service.
- Ensure the timely and successful delivery of our customer requirement according to their needs and objectives.
- Handling customer questions, inquiries, and complaints; and assist with challenging client requests or issue escalations as needed.
- Increase business by maximising sales & up-selling to each customer.
- Conduct ongoing stock checks with pro-active approach to maintaining stock accuracy and levels.
- Meet with potential clients on customer sites to determine their needs.
- Other ad-hoc on-site sales support tasks as required.
Skills & Experience
- At least 2-3 years’ experience in a similar role
- Ability to identify customer needs and provide high level of customer service.
- Experience within a mmanufacturing/warehouse environment with a good understanding of supply chain procedures
- Confidence to discuss the benefits and features of products.
- Good communication, organisational and administration skills
- Flexible and Pro-active attitude
- Ability to embrace new ideas / initiatives when they arise.
- Experience of SAP or similar ERP system
- The ability to multitask and to ensure projects are carried out to a high standard.
- Experience with and ability to identify customer needs and maximise sales opportunities.