Customer Support Administrator
Controlled Environments Company (CEC) is a single source supplier and solutions provider to customers operating in critically clean and controlled environments. We are currently recruiting for an Customer Support Administrator, to work at our office in Leixlip. The successful candidate will play a critical role in maintaining service level and providing support to important domestic and international customers.
Responsibilities:
- Develop good business relationships with new and existing customers
- Deliver first class customer service at all times
- Deal with customer enquiries by phone, email and in person
- Inform customers on the technical benefits of our approved range of products
- Retain flexibility to react to ever changing customer requirements
- Work and support client facing colleagues to ensure high level of customer service
- Weekly & Monthly Reporting
- Management of several different systems to support the on-site program
- Recognise, document, and escalate customer issues or trends
- Interpret data gathered by the program and have the ability to make this data presentable
- Liaise with the program manager on a daily basis
- Assist with training co-ordination for new hires
Skills and Experience:
- At least 2-3 years’ experience in a similar role
- Ability to identify customer needs and maximise opportunities
- Confidence to discuss the benefits and features of our products/systems
- Good communication, organisational and administration skills
- Flexible and Pro-active attitude
- Ability to embrace new ideas / initiatives when they arise
- Strong IT/systems experience
- Experience working with Microsoft Office package such as Outlook, Word, Excel
- Previous experience using Power BI or similar package